Eligible items
Manufactured stock listed on the items page qualifies when unused and still sealed inside original packaging.
Windows
Postal returns should arrive within fourteen calendar days of the recorded delivery scan unless an extended window appears on your invoice.
Digital goods
PDF downloads become available immediately after payment confirmation and generally fall outside cancellation rights once files unlock.
Process
Email the support address from the contact page with photographs of affected packaging. Operators reply with a return label when appropriate.